Ombudsman notes high number of tracker mortgage complaints

07 of August, 2020
Filed under: Latest News

Complaints over tracker mortgages, insurance policies and customer credit records all feature in the latest report from the Financial Services and Pensions Ombudsman published today.

It details 180 legally binding decisions issued between January and May of this year.

Tracker mortgages continue to feature strongly in complaints made to the Financial Services and Pensions Ombudsman.

In the report, which covers the period from January to May, several cases are cited where banks have had to compensate customers thousands of euro for failing to offer tracker rates.

Ombudsman Ger Deering notes that almost 7,000 customers across a number of banks will benefit from the decisions his office has taken.

Speaking on RTÉ’s Morning Ireland, he said: “We still have 1,200 tracker mortgage complaints that we are working our way through.

“We have issued quite a number of decisions there and some have serious implications.

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